Kyara Dawbin
Adaptable Robot Translator
Skills
Resourcefulness
Technical Writing
Tenacity
Strategic Thinking
Communication
Persistence
Project Management
Practical Instruction
UI/UX
VMWare
ArcGIS
SQL
McKesson
Windows
Linux
Summary
Results-driven, creative professional with a meticulous approach. 5 years experience in healthcare (1 year pre-pandemic). Proven track record in instruction & training for 4 years, complemented by a year of professional IT expertise. Dedicated team player with a focus on security, consistently delivering excellence.
Volunteering
Rotary International
October 2020 – Present
Gardiner, Maine
District #7790 Rotary Youth Leadership Award (2023)
Experience
Hannaford Supermarkets
various, Maine, United States
Certified Pharmacy Technician
February 2019 – Present
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Processes prescriptions under the direction of the pharmacist (data entry, third-party adjudication/insurance billing, medication dispensing) in a fast-paced pharmacy (~2k scripts/week)
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Handles patient interactions and inquiries about prescription insurance coverage, administer vaccinations, and communicate with healthcare providers
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Ensures compliance with legal, security, and quality standards
Hannaford Supermarkets
various, Maine, United States
Pharmacy Operations Specialist
November 2021 – August 2023
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Worked with pharmacy staff at 15+ locations to train staff and improve workflow in retail pharmacies. Assisted with biannual inventory procedures, internal audits, and cataloging pharmacy records.
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Worked with and helped train 70+ new staff at pharmacies that filled 800-2300 prescriptions per week in diverse types of communities.
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In late 2022, a new pharmacy EHR system presented many logistical challenges, allowing me to present research about healthcare project management, systems analysis, and IT infrastructure to corporate leaders.
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From February 2023 through August 2023, assisted with the software conversion at 7 locations - which involved training in all levels of staffing conditions, contributing to corporate documentation, and clarifying requirements for pharmacists and technicians. Trained staff on the job while performing prescription processing and patient interactions.
MaineGeneral Health
Augusta, Maine, United States
IT Desktop Support
December 2020 – December 2021
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Provided support as the first point of contact for internal technology requests across 2 hospitals and many other offices and facilities. Configured and troubleshooted ~150 healthcare and business system applications in the Windows environment both remotely and in person. Used Active Directory and Citrix cloud server.
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Provided support for necessary peripheral devices (scanners, printers, Audio/Visual components) and ticketed hardware issues for laboratory/medical equipment.
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Worked with the Information Security team to maintain HIPAA compliance and security protocol.
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Contributed to extensive internal documentation across ticketing services, wikis, and manuals.
Boy Scouts of America
Belgrade, Maine, United States
Wilderness Instructor
June 2016 – August 2018
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Developed Ecology and Wilderness Survival camp program designed to help groups of scouts complete 20 merit badges related to survival, Maine ecology and wildlife, and earth skills.
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Designed and executed various conservation-focused projects for local wildlife at Camp Bomazeen.
Education
Maine Connections Academy
University of Maine Augusta
2019 – Present
Computer Information Systems
concentration in Software Development; Health Informatics