Tim Womack
Certifications
CCNA
Cisco
CompTIA A+
CompTIA
CompTIA Server+
CompTIA
CompTIA Network+
CompTIA
Hard Skills
IT Tools
ConnectWise, Kaseya VSA, Datto RMM, RapidFire, LionGuard, N-able, ScreenConnect
Server Administration
Windows, Debian, Ubuntu, RHEL
Workstation Administration
Desktop & laptops: Windows, Debian, Ubuntu, Mac OS, Chrome OS
Networking & Security
Patch panel & cable termination, Meraki, Unifi, Netgear, Watchguard, OpenVPN, Wireguard, Tailscale
ERP Systems
MovePoint, Move Magic, Hedberg, Epic, Epicor, custom built solutions
Virtualization & Containerization
Hardware & software - VMware, Hyper-V, KVM, OpenVZ, Docker, Kubernetes
User Management & Deployment
Active Directory, Azure AD/Entra, GPO, InTune, Autopilot, SCCM
Backup & Redundancy
Veeam, rclone, rsync, virtualization failover, Backup Disaster Recovery devices, Datto, 3-2-1 backups
Scripting & Programming
HTML, CSS, Javascript, PHP, Python, Powershell, VisualBasic, BASH, SQL/relational databases
Cloud Services
Sharepoint, S3, cloud compute, remote access, public/private cloud
Soft Skills
Precise & Detail Oriented
Precise records and documentation, continuosly review past work for areas of improvement
Process Optimization
Communicate with end users & review logs to determine ways of improving existing processes
Troubleshooting
Root cause analysis, log auditing, documentation research, use of debugging tools/concepts
Customer Service
Patience and precision in difficult situations, ability to understand and empathize with customers/clients
Effective Communication
Ability to effectively communicate complex or inconvenient topics, while maintaining accuracy
Experience
Walters Metal Fabrication
Granite City, Illinois
IT Manager
Nov 2024 – Present
Maintain, repaired, and upgraded all IT infrastructure. Responsible for on-site end-user support for 200+ users, on-prem AD environment, multiple DB servers, industrial control systems, camera & security systems, all network infrastructure for multiple sites. Performed security audits, end-user training, vulnerability mitigation. Deployed multiple on-prem apps for documentation, inventory tracking, file storage & categorization.
simpleroute
South Burlington, Vermont
Platform Engineer
Jan 2022 – Feb 2023
Engineered, deployed, and maintained IT infrastructure for a managed service provider, overseeing 100+ servers and 1000+ workstations. Ensured stability, security, and reliability across on-premise and cloud environments using tools such as VSA, Hudu, ConnectWise Manage/Control, WatchGuard, Veeam, Unifi, VMware, Panda, and various ERP systems. Expertly managed Windows/Linux servers and desktops and bespoke solutions while providing IT support to internal employees.
RIG Insurance Services
Colchester, Vermont
Information Systems & Communications Manager
Jun 2021 – Jan 2022
Managed and upgraded IT infrastructure, network systems, security hardware, and access control systems. Led a successful cloud migration of servers and workstations using Azure AD, SharePoint, and InTune, among other tools. Revamped web presence for seamless mobile access and managed all online web presence. Handled tickets, risk analysis, all user support, and provided employee IT training.
Storr Office Environments
Raleigh, North Carolina
Order Fulfillment Specialist
Aug 2018 – Dec 2019
Coordinated sales, finance, project management, and logistics teams to ensure accurate quoting and timely delivery. Managed the entire order lifecycle, from quote creation and pricing, to purchase order distribution, vendor invoicing, and order closure. Ensured accurate documentation for invoicing and payment processing, inventory control, and warranty service.
TROSA Moving & Storage
Durham, North Carolina
Database Engineer
Dec 2017 – Sep 2018
Designed and implemented a custom database system using VisualBasic, Access, and other software for operations and billing, saving over $20,000 annually in licensing costs. Developed features such as: centralized customer accounts, software interoperability, export capabilities, audit logging, automatic updates, administrative tools, and comprehensive documentation for troubleshooting and training. Daily processing of 100+ moves and 50+ storage transactions.
TROSA Moving & Storage
Durham, North Carolina
Assistant Sales Manager
Sep 2016 – Dec 2017
Led a team of eight estimators, personally handled large contracts with clients and estimates as needed. Ensured estimates complied with local and national regulations, offered competitive pricing, and addressed customer concerns. Enhanced workflow by developing training materials and a performance management system with incentives. Applied knowledge of moving services to deliver optimal solutions for customers.
RadioShack
Rocky Mount, North Carolina
Assistant Store Manager
Mar 2014 – Aug 2016
Managed daily operations, including: inventory control, staff scheduling, sales performance, and customer satisfaction. Provided training/coaching on customer service, product knowledge, and work place etiquette for my team of 5+ as needed. Ensured customer satisfaction and employee safety, handled cash transactions, bank deposits, and store opening/closing procedures.
Military
San Antonio, Texas
US Army - Biomedical Equipment Technician
May 2013 – Mar 2014
Maintained, repaired, and installed medical equipment including MRI machines, x-ray devices, defibrillators, IV pumps, hydraulic systems, and chemical analyzers. Interpreted circuit diagrams and manuals to diagnose issues using multi-meters, oscilloscopes and other tools. Completed leadership and teamwork training, mastered combat principles, and was certified in life-saving interventions. Performed well under high pressure, with accuracy and efficiency.