Zachary Cervenka
Technical Support Specialist | Systems & Data-Oriented CS Graduate
Summary
Technical professional with a Computer Science degree and hands-on experience building internal tools, web applications, and data pipelines. Strong background in troubleshooting, user-facing problem solving, and translating technical issues into clear solutions. Seeking a stable, higher-paying role in technical support, operations, or systems-focused teams.
Profiles
GitHub
LinkedIn
Experience
Charter Communications
Morrisville, NC
Cust Srv Repair Agent
October 2024 – Present
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Resolved high-volume customer issues while maintaining accuracy and professionalism under pressure
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Diagnosed account, system, and workflow issues and escalated technical problems with clear documentation
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Developed strong communication skills bridging non-technical users and internal teams
Skills
Programming Lanaguages
Python, Java, C#, Golang, C, JavaScript, Typescript
Web Technologies
Django, FastAPI, Flask, TailwindCSS, Node, React, Next, Vite
Database Management
PostgreSQL, MongoDB, Neo4j, SQLite
Version Control / DevOps
Git, GitHub, GitLab
Cloud / Hosting
AWS, GCP, Vercel
Data Analysis / Engineering
ETL Pipelines, Numpy, Pandas, Excel
Projects
Bunkers Bar & Grill Web App
2025
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Developed a full-stack, responsive website for a local bar & grill using Next.js, hosted on Vercel, with Sanity CMS as a headless backend.
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Implemented a webhook-based cache invalidation mechanism to refresh content on Vercel whenever data changed in Sanity
YouTube Watch History Metrics Web App
2024
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Built a full-stack data analysis web-app with Python, FastAPI, htmx, TailwindCSS, and Redis
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Provided users with the ability to upload their watch history for data extraction and visualization
Sentence Segmentation & Text Processing Tool
2023
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Built a Machine Learning sentence segmenter in Python
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Assigned specific rules to tokenize content and structure data into sentences
Education
East Carolina University
Bachelor's degree
Computer Science
August 2019 – May 2024
Certifications
IBM Full Stack Software Developer Professional Certificate
August 2024
Coursera